Frequently Asked Questions
It’s natural to have questions regarding your Capital Resorts Group membership. For your convenience, we have listed our most frequently asked questions and answers below. If you are unable to find the answer you are searching for, please feel free to email us at firstname.lastname@example.org or call us at 727-202-9820 and a representative will be happy to help you.
Capital Resorts Club™ Member Services Contact Information
Q. What is the telephone number for Capital Resorts Club member services?
Q. Which telephone number do I call if I am a Capital Resorts Club Bronze, Silver, Gold or Platinum Member?
727-202-9820, follow the prompts to select your membership level and speak to a Vacation Specialist.
Q. I sent an email to email@example.com, when can I expect a formal reply?
We respond to all inquiries on a first come, first served basis as quickly as possible through an organized ticketing system. Our service goal is to resolve each inquiry with the first reply.
Q. What is the Capital Resorts Club member services hours of operation?
Monday – Friday: 9:00am - 7:00pm (EST)
Saturday: 9:00am - 5:00pm (EST)
Closed on Sundays and Holidays
Q. Where is the Capital Resorts Club member services department located?
St. Petersburg, Florida
Q. I am a Grand Crowne Resorts' (non-elite) member, which member services telephone number should I call?
Grand Crowne Resorts members should call their Club Services telephone provided by Interval International at (877) 778-7739.
Q. I am a Grand Crowne Resorts Elite member, which member services telephone number should I call?
Q. How do I log in to the member section of the Capital Resorts Group home page at www.capitalresortsgroup.com?
If you are a first time user or existing user and have forgotten your password, visit www.capitalresortsgroup.com/login.html, click the “forgot password” link and enter your 6 digit Owner ID. A message with instructions on how to create an account or reset your password will then be sent to the email address we have on file.
If you have recently changed your email address or would like to provide an email to gain access to the Capital Resorts’ member section, please call 727-202-9820 to speak with a Vacation Specialist.
Q. What is my Owner ID?
It is a 6 digit number, separate from your contract number. If you do not know or cannot locate your Owner ID, please call member services at 727-202-9820 to obtain this information.
Q. How do I obtain a Capital Lifestyles Travel Savings password or reset my Capital Lifestyles Travel Savings password?
Send an email to firstname.lastname@example.org. Once we receive this, our program administrator will send you an email back with the subject “Activations” containing the Capital LifestylesSM Travel Savings link along with your initial username and password.
Q. How do I obtain a Capital Lifestyles Local Savings password?
Go to the Capital Resorts Group home page at www.capitalresortsgroup.com, click on the Capital Lifestyles picture, then the local savings icon OR go to the Capital Lifestyles Local Savings page directly at www.capitalresortsgroup.com/access-benefits.html. Once there, click the “Get Started” icon and utilize the company code that appears in the box. Enter your Owner ID in the second box and click the “login” icon.
Capital Preferred Exchange Network (CPEN)
Q. What is the CPEN?
Capital Preferred Exchange Network is our preferred exchange partner, Interval International, which gives members vacation access to over 10,000 destinations worldwide.
Q. How do I book an exchange?
Our partnership with Interval International is a club membership, to book please contact Capital Resorts Club member services at 727-202-9820, exchange fees may apply. Just have your date range and location choices available and we will do the rest.
Q. How do I cancel an exchange?
Contact Capital Resorts Club member services at 727-202-9820. Depending on the timing, you may be entitled a refund of your exchange fee or be required to forfeit your paid exchange fee and in some cases forfeit your Capital Points™.
Q. Can I exchange for less than one week?
Yes. There are short stay options, but numbers are limited, subject to availability and require a $159.00 exchange fee (fees subject to change without advance notice). Please contact Capital Resorts Club member services at 727-202-9820 to discuss your options with a Vacation Specialist.
Q. When can I expect my annual maintenance fee statement?
Each year, annual maintenance fees are due 30 days after billing. Generally, they are billed in October for the next use year.
Q. Who do I contact for my maintenance fees, club dues and Capital Lifestyles payments?
The simplest way to make a payment is by contacting Capital Resorts Club member services at 727-202-9820.
You can also mail your payment to:
Capital Resorts Group Club, Inc.
150 2nd Avenue North, Suite 450
St. Petersburg, FL 33703
Q. When do I pay my club dues?
45 days after the down payment on your contract has been paid in full. After that, they are due annually on that date. These club dues are not optional, they are to support your Capital Resorts Club membership.
Q. What does my Capital Lifestyles membership include?
Capital Lifestyles is a select membership program that allows Capital Resorts Club members access to select resort partners, hotels, car rentals, cruise lines and local and travel destination discounts. Capital Lifestyles benefits are subject to change anytime and without notice.
Q. When are my Capital Lifestyles fees due?
Capital Lifestyles is billed 45 days after your date of purchase and after that annually on each anniversary date.
Q. Can I book a reservation if I have outstanding maintenance fees, mortgage payments or club dues?
No, as outlined in the Capital Resorts Club Rules and Regulations (provided to you via CD) maintenance fees, club dues and mortgage related fees must be current to make a reservation.
Overview of Select Capital Resorts Club Rules & Regulations
(Please refer to your CD for complete Rules and Regulations.)
Q. What is a Getaway?
Getaways are discounted weeks through Capital Resorts’ partners. Accommodations are subject to availability. Prices can be as low as $199 a week and can average $499.
Q. How do I book a Getaway?
Getaways can be booked by contacting Capital Resorts member services at 727-202-9820.
Q. How do I book a vacation using discounted Capital Points™ values?
Reservations confirmed within 60 days of arrival are eligible for a Flexchange discount of 50% off the normal Capital Points™ cost. The Flexchange program is only available for new bookings. Existing bookings are not eligible for the discount.
Q. How do I borrow Capital Points™?
The use year for the Capital Points™ you are borrowing must be current on maintenance fees. If maintenance fees have not yet been billed for that year, Capital Resorts Club member services will estimate these fees and any differences in the final billing will be adjusted. Borrowed Capital Points™ retain their original expiration date. To borrow Capital Points™, please contact Capital Resorts Club member services at 727-202-9820.
Q. I signed up for a Quorum credit card through Capital Resorts Group, how does the OWNERewards program work?
OWNERewards Quorum cardholders will accrue 2 Crowns for every $1.00 spent with Capital Resorts and 1 Crown for every $1.00 spent on all other transactions.
Q. How do I redeem my OWNERewards Crowns?
Register by going to dreampoints.com or calling (800) 526-1507 for registration or account assistance. Once you have registered and have logged in, you will then be able to view your Crowns and select redemption choices.
Q. How do I redeem my Crowns for qualified owner referrals?
Please send an email to email@example.com with your name, Owner ID, as well as the name of the party you referred and the date and location they toured. We will review, apply the credits and contact you.
Q. What number do I contact for Quorum credit card questions?
Q. What number do I call to bank, borrow, purchase or rent additional Capital Points™ or for Capital Point™ balance inquiries?
Q. Who should I contact regarding the trade-in from my prior contract?
Send an email to firstname.lastname@example.org containing your owner name, Owner ID, telephone number and details of your situation.
Q. What is the best identification for traveling?
A passport is required for any international travel. For your convenience, please visit: http://travel.state.gov/passport for the most current travel regulations.
Q. What do I need to check-in at the resort?
We require a current government issued photo ID and a major credit card for incidentals.
Q. Do I need any shots for my trip?
We recommend viewing the most recent health advisories by visiting the Traveler’s Health page on the Centers for Disease Control online at www.cdc.gov/travel.
Q. Which resorts are pet friendly?
Currently, The Lodges at The Great Smoky Mountains in Pigeon Forge, TN, Grand Crowne Resort and Carriage Place Resort in Branson, MO have a limited number of pet friendly units. These pet friendly units are available on a first come, first served basis and must be booked in advance with Capital Resorts Club by calling member services at 727-202-9820.
Q. Can Capital Resorts Club sell my timeshare interest? Does Capital Resorts Club have a buy-back program?
Capital Resorts Club has a relationship with 5-Star Timeshare Resales. For more details, please call (888) 412-7827. Selling a timeshare on the secondary market is not easy and pricing will be reflective of supply and demand of each individual resort. Capital Resorts does not have a buy-back program at this time.
Q. I would like to add a family member to my deed/beneficiary statement, how do I start the process?
Send an email to email@example.com with your owner name, Owner ID, telephone number and details of your situation.
© Copyright 2014-2015 Capital Resorts Group, LLC. All Rights Reserved. Capital Resorts and the Capital Resorts logo are registered trademarks, OWNERewards are trademarks, and Capital Lifestyles and Distinct Differences are service marks of Capital Resorts Group, LLC. All other marks are registered marks of their respective owners. Void where prohibited by law and where registration and/or licensing requirements have not been met.
THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING THE SALE OF A VACATION OWNERSHIP PLAN.
THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIMESHARE INTEREST.